Privacy Policy

CoAxis CRM ("CoAxis," "we," "us," or "our") operates the coaxiscrm.com website and the CoAxis CRM application at https://app.coaxiscrm.com. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, start a trial, or use our services.

Information We Collect

We may collect the following categories of information:

• Account information: name, email address, company name, billing details, and credentials you provide when creating an account or contacting us.
• Customer data you upload: contacts, communications, pipeline records, and other content you store in CoAxis CRM on behalf of your business.
• Usage data: log files, device/browser type, IP address, pages viewed, feature usage, and diagnostic information used to operate and improve the service.
• Communications: messages you send through our contact forms, support channels, or newsletter signup.

How We Use Information

We use collected information to:

• Provide, maintain, and improve the CoAxis CRM platform
• Process trials, subscriptions, and customer support requests
• Send service-related notices, security alerts, and product updates
• Monitor usage, prevent fraud, and enforce our terms
• Comply with legal obligations and respond to lawful requests

We do not sell your personal information or your customer data.

How We Share Information

We share information only with service providers that help us operate CoAxis CRM (such as hosting, payment processing, email delivery, and analytics), when required by law, to protect rights and safety, or in connection with a business transaction such as a merger or acquisition. Providers are bound by contractual obligations to protect your data.

Data Retention

We retain account and customer data for as long as your subscription is active and for a reasonable period afterward so you can export records. After cancellation, data remains accessible for 30 days unless a longer retention period is required by law or your agreement with us.

Security

We use administrative, technical, and organizational safeguards including encryption in transit, access controls, and monitoring designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. To make a request, contact us at info@coaxiscrm.com.

Children's Privacy

CoAxis CRM is not directed to children under 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date above.

Contact Us

Questions about this Privacy Policy? Email info@coaxiscrm.com or visit our contact page.